vertplanter 90-Day 100% Refund Policy
You have 90 days from the date of delivery to request a full refund for an unused vertplanter. If you purchased your vertplanter through an authorized retailer, please return your garden to the retailer with proof of purchase, in accordance with its policies. You may return any physical product purchased on vertplanter.com in accordance with the terms below.Returns are subject to your own return shipping costs
To qualify for a refund, the following conditions must be met:
1.A return authorization must be requested from our customer service team within 90 days of delivery date.
2.To request a return authorization, please contact our customer service team. Once approved, you will be provided with a prepaid shipping label and further instructions to complete your return.
3.You must return the product unused, and in good physical condition (not physically broken or damaged).
4.All accessories originally included with your purchase must be unused, and included with your return or they will be subject to a replacement fee.
5.You must return the product in all original packaging. If the original shipment box has been discarded, please contact our customer service team and we will send a replacement shipping box for a fee.
6.Please allow 2-5 business days for all returned items to be inspected, and an additional 5-10 business days for the credit to be reflected on your bank statement.
Lost or Damaged Packages
1.All lost or damaged packages must be reported to our customer service team within 3 days of delivery receipt.
2.Please do not discard any products or shipping materials until the issue has been resolved.
3.When informing us of the damage, please include the following in your message: photo/video showing damage, description of damage, and any other valuable information.
Return address
Please contact our customer service email address, support@vertplanter.com, and we will send you a return address via email
Promotions
If you ordered from vertplanter.com using a promotional code and wish to make a return, the entire order must be returned, or you will be charged the original, non-discounted price for the pieces you'd like to keep. If you have questions about this policy or a specific order, please reach out to our customer service team.
Customer Service Email: support@vertplanter.com
Telephone number: +852 6369 1015