Shipping Policy

Vertplanter serves every customer globally. After receiving your email, it will start processing within 24 hours and give you a satisfactory reply.

Please feel free to get in touch with us, you can send an email to or search for @vertplanter on Facebook & Instagram to contact us


Logistics Timeliness


Delivery Time (Natural Days) 

U.S. , EU 

3-5 Days

United Kingdom, Canada, Australia, New Zealand, Singapore

8-12 Days

Switzerland, Mexico, Turkey, India, Indonesia

10-20 Days

UAE, Saudi Arabia, Pakistan

25-35 Days

DHL Express (In normal situation)

Please contact our customer service

Within 7 Days

We ship from multiple warehouses. When you receive the package, please check if the package is in good condition If you receive a defective product, we will exchange it for free (Defects include: package breakage or other quality issues)

Shipping costs include any duties that may be imposed by your country's customs.

For exact transit times and surcharges, refer to the Shipping Calculator at checkout.

Full Shipping & Returns Policy can be found on our Customer Service page